At Meditree, we help buyers source medical equipment by purchasing items from private sellers, wholesalers, or retailers. Since these transactions may involve private individuals or external businesses, returns are not always possible once an item is purchased. To protect both parties, please review and agree to the following terms:

  1. Payment & Handling Fees
  • Upfront Payment: All purchases require either full payment or a substantial non-refundable deposit (typically 30–50% of the item’s price, or in some cases, 100%) before we can secure the item on your behalf.
  • Handling Fee: A non-refundable handling fee of 10%-15% will be applied for our sourcing service. This fee covers our time and effort in facilitating the purchase.
  1. Third-Party Sourced Items

When sourcing an item from private sellers, wholesalers, or retailers:

  • Deposit Requirement: A non-refundable deposit is required upfront. This deposit confirms your intent and compensates for the risk associated with purchasing from third-party sources.
  • Payment Window: Full payment must be received within 24–48 hours after the initial deposit. Only after payment confirmation will we proceed with the purchase.
  • Risk Disclosure: Once the purchase is finalized, the transaction is binding. We cannot cancel the order or secure a return, and any failure to complete payment may result in forfeiture of your deposit and potential additional losses.
  1. No Cancellations After Purchase
  • Once we have purchased an item on your behalf, the sale is final.
  • Cancellations or refunds may not be possible, especially when purchasing from private or individual sellers, as returns are often not accepted.
  • In some cases, returns may be possible when dealing with wholesalers or retailers, subject to their return policies.
  1. Buyer Responsibility
  • Buyers must carefully review item descriptions, images, and details before committing to a purchase.
  • Additional information can be requested before making your payment to ensure complete satisfaction.
  1. Resale Option
  • If you decide not to keep an item after purchase, Meditree can assist in relisting it on our platform.
  • A resale fee of 7% will apply if we successfully find a new buyer for the item.

By placing an order with Meditree, you acknowledge and agree to these terms, including the risks involved in sourcing items from third-party sellers, wholesalers, or retailers.